Terms and Conditions

Carrero Art*
Terms & Conditions

Phone: +61 401 128 334
Email: philcarrero@gmail.comadmin@carreroart.com.au

PRICING & AVAILABILITY

All goods listed are subject to stock availability at time of ordering. If we are unable to supply items from stock, they will be back-ordered unless otherwise directed by you. Should any products be out of stock and not easily procured within 7-10 days we will email you.

All items in our catalog (at time of printing) & on our website are deemed correct; however, prices are subject to change without prior notice.
We often know of a price increase when we receive the goods ourselves. If we can't absorb the difference between the old and the new price we will not release the goods until the new total has been agreed by the buyer.

GST

All prices are subject to GST (currently 10%)

PAYMENT

Payment may be made by the following methods:
Credit cards: American Express, MasterCard, Diners, JCB and Visa, PayPal
Cheques (only c.o.d.): Please make cheques payable to Carrero Art. Orders paid by cheque will be processed after bank clearance. Usually 3 working days.
EFT: BSB 132-718; Account number: 300869
Bank: Westpac Bank
N.B.
Customer’s payment must be received before goods are dispatched

DELIVERIES

Carrero Art* will endeavor to dispatch your order within 2-3 working days. However, we will not be held responsible for delays in delivery where events occur beyond our control.

If your order can not be delivered within 7 to 10 days we will notify you.
We wish to advise that Carrero Art* is not responsible for any loss suffered due to damage, delay or non-delivery by the courier company as Carrero Art*’s responsibility ends when the goods are loaded on to the carrier.
Customers can arrange their own transport; however, we do ask that you call prior to collections to ensure the goods are ready.

PACKAGING & HANDLING CHARGES

Freight is charged per the standard rates obtained from the courier:

· Couriers we use are Australia Post, Fastway Couriers, Couriers Please, TNT, UPS, FedEx, DHL or Direct X, whichever gives the lowest rate for your order, to your specific destination.

· If we find that a freight quote is higher than shown at the website because of distance, dangerous goods or out-of-the-way destinations we will contact you first.

CREDIT CLAIMS

Claims for damaged, incorrect or short delivered goods will not be recognised unless Carrero Art* is notified within seven (7) days of invoice date. All claims for credit must be authorised by our sales department and receive a “Return Authority Number” – (RAN). This number must be quoted in all correspondence relating to your claim.
Please take care when signing for deliveries from the courier that the numbers of parcels on the consignment note are the same as what is being received as well as identifying if there is any visible damage to the packaging. Be careful when discarding packaging – check for small items that may be suspected as not being supplied.

RETURN OF GOODS

Carrero Art* will accept return of goods sent incorrectly (or similar reason), providing the purchaser has followed the correct credit claim procedure, and will arrange pick up and return of goods. Under no circumstances shall the purchaser arrange for return of goods without contacting our sales department for approval first.
Similarly if the purchaser has made the error in ordering (or similar reason) a credit may be accepted subject to a 10% restocking fee plus the purchaser is responsible for the cost of the return freight.
Any items that have been specially ordered in or manufactured or are a non stock item are non returnable unless authorisation is granted.

Returns Policy:

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

OWNERSHIP

Property and ownership of all goods will remain the property of Carrero Art* until the purchaser has made full payment of the order.
In the event that the purchaser defaults in meeting the payment terms the purchaser shall allow our company, its employees or agent to enter upon the purchasers premises or the premises where the goods belonging to our company are stored for the sole purpose of repossessing the said goods as listed on our invoices as goods supplied. All reasonable access will be given to these persons.

E. & O.E.

Every effort has been made to ensure the accuracy of the contents of our catalogue & website; however, we reserve the right to change prices and quantities on any goods that have been incorrectly forwarded to us by our supplier. T&C Copyright Carrero Art*.

ORDERING AND CONTACT INFORMATION

Most efficient service: Copy the order form in our catalogue; fill in complete codes and descriptions. Mail or fax your completed order form. Otherwise you can email, mail or go to our online shopping cart to place your order.
Phone or Email orders:
0401 128 334 24hrs, 7days / week.
Email orders:
admin@carreroart.com.au
philcarrero@gmail.com

Mail orders:
6 Pickets Place. Currans Hill 2567
Online orders:
http://carreroart.com.au/shop

*Prices are subject to change without prior notice and do not include GST.*

Copyright © 1991 Carrero Art* All rights reserved.
Information in this document is subject to change without notice.

Brands and Companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.